All orders take 5-10 Business days (bundles & closures) and 2-4 weeks for custom wigs (not including weekends) for process and shipping. When your order is purchased a tracking number will be provided to you by email. Only confirmed addresses will be shipped to. If your address was not confirmed your order will automatically be canceled, and an email will be sent out to let you know that your order didn't process. We are not responsible for post office delays. Please purchase hair in advance to ensure you will receive hair on time. RETURN & EXCHANGE POLICY All Hair orders are FINAL! There will be no returns available. (NO REFUNDS) Exchanges only happen if there seems to be a problem with your order, and you must notify us within 3 Business days after receiving shipment by emailing us at Allenmichaelvirginhair@yahoo.com Hair must show NO obvious signs of being WORN! If eligible for an exchange you will be responsible for shipping. Please send us a tracking number in order for us to have a chance to keep up with the exchanged item. Please allow up to 5 Business days for us to process exchanged orders. We Do Not Have To Accept Any Exchanges If Determined Unreliable Source.